About

Shipping Information

• Your coffee is freshly roasted when you place an order. When you order, your coffee will be roasted and shipped the very same day to ensure you with the freshest coffee possible.

Some roasters pre-package or vacuum-seal their coffee; those coffees have been roasted days or even weeks in advance! Our coffee is heat-sealed in a valve bag, and here’s why. When coffee is freshly roasted, it releases carbon dioxide for up to 48 hours. If we vacuum-seal fresh coffee immediately after roasting, the bag will explode because there is no way for the carbon dioxide to escape. Each bag has a valve that only lets air flow one way. It releases carbon dioxide without allowing any outside air to come into the bag, so your coffee is guaranteed to be absolutely fresh.

Refund, Returns, and Cancellation Policies:

We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.

When requesting a product refund or an exchange, we require customers to ship back at least 80% of the original order of opened product back for processing. To request a refund, please contact us at CustomerRelations@EccentriciTeas.net.

Any unopened product will also need to be sent in for a refund or exchange. Upon receipt of the product, we will review the request and issue a credit/exchange for the prior purchase. You must make contact with Customer Service within 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.

Shipping Cost

Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damage incurred on the way back to our warehouse. All shipments will be made via FedEx Ground.

Privacy Policy

Updated August 2021

EccentriciTeas (and Coffee!) Privacy Policy

EccentriciTeas (and Coffee!) understands that visitors to their site may be concerned about information that we collect from them as well as how we use this information; this Privacy Policy addresses such concerns.

Information We Collect

In offering our services to you, we collect information from you that you choose to provide to us through the website, and certain information by automated means, as further described below. We may also engage third party analytics services providers such as Google Analytics in order to better understand your use of our website.

Information You Provide to Us

When you make a purchase from our online store, you check out via our secure checkout. If you choose to checkout via our online store, we will collect your name, billing and shipping information, and credit card information in order to process your order. In accordance with the Children’s Online Privacy Protection Act (COPPA), we do not intentionally collect information from children under 13 years of age.

Information We Collect by Automated Means

There are certain types of information that we collect by automated means. Here are some examples of such information: the number of users who have visited the website, the pages that they have viewed, and IP addresses. We collect this information solely for the purpose of improving our website, as well as coming up with ways to improve user experience. We collect some of this information through the use of “cookies.”

In order to provide a better web experience for visitors, we use cookies, which are small text files that are able to recognize repeat visitors. Cookies simply help us identify your browsing and purchasing behavior on our site so that we can feature products that are of interest to you. We also use cookies to keep items in your shopping card while you continue to shop. However, you can choose to change the settings on your browser so that these features are blocked.
Our website may use Google Analytics, a web analysis service provided by Google, in order to better understand your use of our website and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other website you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your personal information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit a website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google utilizes the data collected to track and examine the use of the our website, to prepare reports on its activities and share them with other Google services. Google may use the data collected on our website to contextualize and personalize the ads of its own advertising network. To more fully understand how Google may use the data it collects on the our website, please review “How Google Uses Information From Sites Or Apps That Use Our Services,” (located here or any successor URL).

How We Use and Share This Information 

The information that we collect is used solely by EccentriciTeas (and Coffee!)^TM and subsidiaries and will not be shared with other entities who are not involved in the operation of our business and related services. We may share personally identifiable information with third parties as permitted by applicable laws, including: (i) when sharing of information is required to operate the site; for example, to process a credit or debit card transaction, or (ii) if the law requires it.

Security

We take commercially reasonable measures to secure and protect information transmitted via our website. Nevertheless, no security system is impenetrable. We cannot guarantee that information that users of our website transmit will be totally secure.

Visiting The Website From Outside The United States

If you are visiting our website from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using any portion of the Website, you understand and consent to the transfer of your information to our facilities in the United States and those third parties with whom we share it as described in this Privacy Policy.

Email Marketing 

For interested customers, we provide the opportunity of receiving emails for promotional offers. Customers can always unsubscribe from our email campaigns if they wish to, and they can do so without any assistance from us. We may also email you to remind you when you have initiated but not completed a transaction in our online shopping card if you have provided us your email address as a part of the checkout process.

Updates to Our Privacy Policy 

At our discretion, we can choose to update this Privacy Policy without any prior notice to you. This may be done from time to time to reflect changes in how we handle information. We will inform you of this by indicating at the top left corner of this policy the month and year when it was last updated.

Contact Us

Thank you for visiting our site. If you have any questions or comments about this Privacy Policy, feel free to contact us at:

EccentriciTeas (and Coffee!), Inc.
ATTN: Customer Relations
228 Park Ave S

PMB 78909
New York, NY 10003-1502
1-866-943-5388
Email:  CustomerRelations@EccentriciTeas.net